Contact us
Live demo

AI-powered support for Zanda Health

Built around the questions practice managers and clinicians ask every week — calendar sync, SMS reminders, adding a new practitioner, resending invoices, enabling Zoom telehealth — the agent answers and actions, so your team isn't stuck in setup loops.

Try the Zanda Health AI agent

Loaded with dummy data for a fictional clinic — Bondi Psychology Practice, three clinicians, on a Pro plan.

Click any prompt to copy it.

Built for Zanda Health

AI support that understands practice management, allied health workflows, billing, and integrations — the way your team actually uses Zanda.

Calendar troubleshooting

Diagnoses Outlook and Google sync issues, dropped appointments, and double-booking — and re-triggers the sync directly when that's the fix.

SMS & comms setup

Turns on appointment reminders, edits templates, and enables client confirmation keywords — without a practice manager learning the admin maze.

Onboard new practitioners

Adds clinicians end-to-end — captures name, role, email, confirms, and triggers the one-click setup link to the practitioner's inbox.

Billing & invoicing

Looks up invoices by client or number, quotes the amount and due date, and resends to the client's email on file — staying out of Medicare claiming advice.

Telehealth & Zoom

Walks the practice through enabling the Zoom integration, confirms default settings, and triggers the OAuth email for each clinician.

Stays in scope

Won't pretend to be a clinician. Built-in guardrail steers away from medical advice, drug dosage, and treatment recommendations — and breaks the fourth wall warmly on off-script questions.

How we built this

Wired up specifically for Zanda Health's allied-health practice workflows.

1

Read your support docs

Scraped the live Zanda Health help centre for product docs and grounded answers in your real terminology.

2

Wrote the workflows

Six topic-matched workflows — calendar, SMS, practitioners, billing, telehealth, plus a fallback FAQ. Each one quotes back details before acting.

3

Mocked your tools

Nine mock Zanda tools — practice lookups, clinician lists, invoice reads, plus write actions to add practitioners, resend invoices, enable Zoom, and re-sync calendars.

4

Stress-tested it

Six conversation scenarios run with three iterations each, covering happy paths and an off-script test that breaks the fourth wall.

What's next?

From this demo to production in weeks, not months.

1

Phase 1 — Read-only access

Practice + practitioner lookups, invoice reads, calendar config inspection. The agent answers and triages without touching anything in your production database.

2

Train on your real data

Replace dummy data with your real subscriber records, real help centre, real product configs. Tighten the agent on real customer questions.

3

Phase 2 — Write-back actions

Resend invoices, add practitioners, enable integrations, configure SMS templates. Enable progressively once you've validated read-only behaviour.

4

Scale across channels

Add voice and email. Same workflows, same brand voice, every touchpoint a customer reaches for — chat widget, support email, and a real phone number.

Built for regulated health

Lorikeet is built for businesses handling sensitive client data — privacy and data residency are non-negotiable.

AU data residency

Multi-region deployments. Australian customer data can stay in AU. Pick the jurisdiction that suits your privacy posture.

Granular permissions

Phased API access — start read-only, enable write-back when you're ready. The agent only sees and actions what you've explicitly authorised.

Trust centre

Security docs, sub-processor list, vendor questionnaire, and DPIA available on request — we can share access with your compliance reviewer.

What this means for your team

Faster practice onboarding

New customers self-serve through trial conversion, calendar sync, SMS setup, and adding their first practitioners — without waiting for an onboarding call.

Fewer repetitive tickets

The agent handles the top 60-70% of practice questions — Outlook sync, SMS templates, invoice resends, Zoom setup — so your team focuses on complex billing and integration cases.

After-hours coverage

Australian, US, and UK practices all get instant answers, even when your support team is asleep. Same accuracy across time zones.

Clinical-aware guardrails

The agent stays on practice management. It won't give clinical, medical, or drug-dosage advice — even when asked directly. Built for health, by design.

White-label ready

Deploy with the Zanda brand, the Zanda voice. The agent represents your product, not a third-party chatbot.

Scale without headcount

Handle 3x the practices without growing the support team. The AI grows with your subscriber base.

Ready to see what this looks like for Zanda?

We'd love to walk you through how this works in production and answer any questions.

Talk to the team